Intelligent Customer Service Software.

From autonomous AI agents to comprehensive platform capabilities - deliver exceptional support that scales with your business.

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AI Agents for
Customer Service

Deploy autonomous AI agents that handle complete customer conversations, resolving queries without human intervention while delivering instant, 24/7 support that scales.

Complete Customer
Care Platform

Gnatta's unified platform connects all your customer touchpoints with smart routing and powerful workflows, trusted worldwide for over 10 years. Now enhanced with cutting-edge AI features.

Trusted by top global brands.

AI isn't magic. It's data management.

Our industry wants you to believe AI just works – flip a switch, add a chatbot, watch the magic happen. But the truth is, AI Agents need the same thing human agents do. The right information, at the right time, with the tools to make changes. We’ve spent 13 years perfecting that flow.

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AI is the easy part.

The hard part is getting AI the information and access it needs to actually help your customers. Gnatta connects AI to your CRMs, order systems, and business processes – so it can solve problems, not just chat about them.

The escalation layer.

Using Gnatta’s AI Agents don’t mean ripping up everything you’ve already built in your contact centre. Got an existing CCaaS platform you can’t part with? Gnatta can function as a step before it, and funnel in only the interactions it can’t solve into your existing platform.

Pick your battles.

You don’t need to surrender every customer service function to AI on day one. Start by deploying AI agents for high-volume routine queries – order tracking, returns, basic troubleshooting. Or go all-in from day one. Your battlefield, your strategy.

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Built-in safety rails

Test your AI Agent in a private Sandbox Testing environment, then deploy with custom Escalation logic to hand off to a human if it can't find a solution.

Multi-channel coverage

Implement your AI Agents on any text-based channel - whether its chat, email, WhatsApp or social media. Set your AI up once, and roll out for every channel.

Training your AI

No LLM expertise needed - simply prompt your AI agent in a simple Agent Builder, provide business knowledge and training materials, then let it do what it does best.

Human Agent Platform

Before AI, Gnatta was purpose-built for human agents. That foundation remains. We didn’t bolt AI onto basic software – we added autonomous agents to a platform already proven for contact centre teams. Use Gnatta as a complete contact centre tool when your AI escalates.

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Resolving Queries, Fully

No half-measures or glorified chatbots that just do ID&V and hand off. Gnatta’s AI agents access your systems, pull real data, and deliver complete resolutions – from tracking orders to processing returns to troubleshooting technical issues.

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The Ultimate Workflow Builder

The Gnatta workflow engine was designed for automating the repetitive, simple tasks involved in running a customer care team so you can focus on the important bit – looking after customers.

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Intelligent Customer Service Software.

Trusted by top global brands.

AI isn't magic. It's data management.

AI is the easy part.

The escalation layer.