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Customer Service Chatbots in 2021: 3 Myths to Dispel
When used right, bots are a key part of providing a high–class customer service solution. Let's take a look at the top 3 myths surrounding them.
Gen Z: How to Harness Their Power as Brand Advocates
You’ve probably heard a lot about Gen Z – and not all of it good – so let’s dispel some myths and learn how to nurture them as brand advocates.
Why You Can’t Ignore Omnichannel Customer Care
According to a 2020 report, 80% of companies are now investing in omnichannel customer care. Yet, only 8.4% have all channels connected. Here's why that's got to change.
A Single Customer View
A single customer view is becoming a critical piece of every customer communication tech stack, but what does single customer view really mean and how can you get started?
Automation Cuts Costs; Why Aren’t You Using It?
You can’t run a customer service operation well without implementing automation. Without automating, you’re paying more than you need to; here's why.
Optimise Omnichannel with Customisable Workflows
Using customisable workflows can optimise your omnichannel offering, cut costs and improve customer experience. Find out how.
Automation and AI in Customer Communication
From fears about job losses to innovation breakthroughs in healthcare, AI and automation are possibly the biggest buzzwords of the 21st century so far.
Customer Service Technology Improves Advisor Performance
Outdated systems hinder your agents, but the best customer service technology can turn them into experts. Let's get into the how’s and why’s.
How to Handle Product Recalls Faster
Handling product recalls can be a trying experience, but it can improve the customer journey and even boost customer loyalty. This is how Gnatta makes it possible.