Handling your 10,000th customer query feels nothing like the first - and that’s because it isn’t. The problems you encounter at scale are not just about happy customers anymore; they’re about cost, efficiency, and time-intensive processes. Gnatta has been designed by contact centre professionals to resolve those pain points.
Gnatta has been designed in a way that means you can build the communication platform you need at every stage of growth. From the simple ticket handling system you needed on day one, to the smart, integrated contact centre you’ll need as a scale-up.
Email doesn’t scale easily. You can fall behind with just one good marketing campaign. That’s why the first major sign of growth is a burst in live channel volumes. Telephony and webchat are two sides of the same coin, and Gnatta has both.
Live Chat
Tie interactions from any channel into a single, cohesive conversation with your customer. Using Profile Aggregation in Gnatta, a single view of the customer can happen automatically using any criteria you define, such as order numbers, or contact details.
About Interactions
Whether you’re a supervisor, a team leader or a campaign manager, it’s easier to do your job in Gnatta. With real-time queue dashboards and a view on agent workloads, you can keep things ticking over without leaving your desk.
Monitoring Tools
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Categorise, prioritise and assign inbound contacts to your customer service agents automatically on their own personal radar – 100% handsfree. No more cherrypicking from queues.
Gnatta brings a full complement of AI tools – from autonomous, customer-facing chatbots that can handle entire customer interactions to powerful human agent support.
Gnatta is able to seamlessly integrate with any software with an Open API. Whether you need to export Gnatta data or integrate order tracking, we’ve got you covered.
A no-strings, 30-minute tour of the product. See it in action.
We’re competitively priced and proud of it. See how we measure up.
Using Gnatta we’ve increased our channel coverage with a more effective service, which is key to our customer goals.
Managing our customer conversations through Gnatta has made huge improvements to our contact centre efficiency.
Using Gnatta allows us to automate large parts of the customer journey, making our agents more efficient and more effective.
See how CuddleCo achieved 90% AI containment in 3 weeks, cutting response times from 7 days to under 24 hours—with 95% of setup done by their own team.
Contact centre platforms connect things. That's the job. We explain why connecting to the best AI models beats building your own every time.
Here's the truth: AI customer service fails without proper data architecture. Your systems already have the answers—they just need the right connections.
Deploy intelligent, autonomous chatbots that handle complete customer interactions from start to finish, with seamless escalation to human agents exactly when it's needed.
Why the specialist approach to AI customer service will deliver better results than trying to build one agent that does everything
With quick replies, rich media support, integrated data, and auto-prompts, you can create seamless and engaging conversations in your customers' channel of choice.