Gnatta Chat
Help customers find what they need from one customisable space, including useful links, FAQs, live chat, AI support and alternative contact channels.
Gnatta is trusted by brands across the globe - here's a few.
The ultimate support hub
Help Hub FAQs Chat
Turn your chat window into a starting point for customer service. Highlight useful FAQs, add links to key resources and give customers clear routes into live chat or any other contact channel, so they can quickly choose the right way to get help.
Capturing structured data
Flexible Surveys CSAT Scores Anonymous Visitors
Choose when and how you ask for customer information. Show a pre-chat survey before the interaction begins, trigger it later within the conversation, or let customers chat anonymously for a faster, lower-friction experience.
Seamless AI Agents
AI Agents Flexible Handovers AI Compliance
Let AI answer questions, collect information and complete routine tasks, with an easy route to a human whenever one is needed. Clear AI notices keep customers informed, while the full conversation and context carry through for a smooth handover.
Chat Reporting
Track chat demand, customer feedback and interaction outcomes to understand what is working and where support can improve.
Bring Your Brand
Customise colours, imagery, greetings, links and messaging to create an experience that fits your brand.
Proactive Support
Offer timely support on key pages or at important moments in the customer journey.
Get a demo.
A no-strings, 30-minute tour of the product. See it in action.
Check pricing.
We’re competitively priced and proud of it. See how we measure up.
Gnatta Reviews - What Our Happy Customers Say
Using Gnatta we’ve increased our channel coverage with a more effective service, which is key to our customer goals.
Managing our customer conversations through Gnatta has made huge improvements to our contact centre efficiency.
Using Gnatta allows us to automate large parts of the customer journey, making our agents more efficient and more effective.
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