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The Role of Automation in Customer Service Jobs
Automation does more than superfluous tasks. The marriage of human advisors and automation in customer service can help you provide amazing customer care.
Gnatta for the Insurance Industry
Digital communication is changing the insurance market through new customer expectations, combined with new technical requirements. How will it impact your business?
Utility Company Call Centres – Getting it Right
Utility companies have some of the highest demands placed on their contact centres by customers and regulators alike. We've taken a deep dive into how you can best serve these needs.
The New Normal? E-Commerce Customer Service in 2020
In the midst of a pandemic, the importance or e-commerce customer service has grown like never before. Here’s how you can take advantage.
VOIP: Everything You Need to Know
VOIP is an increasingly important part of the contact centre tech stack, but how exactly does it work? Our guide is ready to show you how it works, and why you need it in your business.