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Gnatta vs. Zendesk.
The number one question during our sales process from Zendesk users is "how are we different to Zendesk?" Are we better, and can we prove it? Well, check out the comparison table below for our answer.
What makes us different?
Gnatta was designed, in the beginning, for enterprise-level businesses. That meant creating a product that could handle scale. And we mean real scale.
Unlike many out-of-the-box communication platforms, we then worked from the top-down to approach the larger middle market and startup zone. Instead of tacking new features onto an unstable core, we peeled back the layers to reveal a powerful product that could be as simple or as complex as needed.
What’s more, with Gnatta you can create the ideal customer contact centre for your business, without developer intervention. Almost every part of Gnatta can be configured to meet your needs – even if you take an out-of-the-box setup template to get started.
Trusted by top global brands.
Let's get down to business.Â
We have a lot of respect for our cousin and the transformative software they pioneer for startups everywhere. Here’s how we measure up.
| Features | Zendesk | Gnatta |
|---|---|---|
| Omnichannel | Available | Available |
| Analytics | Available | Available |
| Integrations | Available | Available |
| Support | Available | Available |
| On-site Go-Live Support | Unavailable | Available |
| Profile Aggregation | Unavailable | Available |
| Widgets | Unavailable | Available |
| Real-Time Prioritisation | Unavailable | Available |
| Real-Time Routing | Unavailable | Available |
| Completely Customisable | Unavailable | Available |
| Bespoke Workflow Engine | Unavailable | Available |
| Pricing | £79pm | £59pm |
Make ticketing a thing of the past. Tie interactions into a single view, no matter the channel, using the criteria of your choice.
Integrate with any external application in your tech stack that has an open API, and add in widgets directly to Gnatta so you never have to switch tabs again.
What our happy customers say.
Using Gnatta we’ve increased our channel coverage with a more effective service, which is key to our customer goals.
Managing our customer conversations through Gnatta has made huge improvements to our contact centre efficiency.
Using Gnatta allows us to automate large parts of the customer journey, making our agents more efficient and more effective.