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Resources
We’re lifting the bonnet on industry news, case studies and research to help customer care teams like yours run the best they can.
What are Workflows and How Do They Work?
Workflow technology powers every part of Gnatta. They boost efficiency and save your team time on repetitive tasks. Check out our video to learn more.
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What are Workflows and How Do They Work?
Workflow technology powers every part of Gnatta. They boost efficiency and save your team time on repetitive tasks. Check out our video to learn more.
Customer Service Chatbots in 2021: 3 Myths to Dispel
When used right, bots are a key part of providing a high–class customer service solution. Let's take a look at the top 3 myths surrounding them.
Gen Z: How to Harness Their Power as Brand Advocates
You’ve probably heard a lot about Gen Z – and not all of it good – so let’s dispel some myths and learn how to nurture them as brand advocates.
Why You Can’t Ignore Omnichannel Customer Care
According to a 2020 report, 80% of companies are now investing in omnichannel customer care. Yet, only 8.4% have all channels connected. Here's why that's got to change.
Migrate to Webchat to Save Money and Improve Efficiency
You could make a cost saving of up to 75% by migrating to webchat. Check out our video to see how Gnatta makes this easy for you.
A Single Customer View
A single customer view is becoming a critical piece of every customer communication tech stack, but what does single customer view really mean and how can you get started?
Automation Cuts Costs; Why Aren’t You Using It?
You can’t run a customer service operation well without implementing automation. Without automating, you’re paying more than you need to; here's why.
Optimise Omnichannel with Customisable Workflows
Using customisable workflows can optimise your omnichannel offering, cut costs and improve customer experience. Find out how.
Social Media Quick Replies as a Cost Reduction Strategy
Social media quick replies are an efficient tool to improve your customer experience and achieve significant savings, proven in our free client case study.