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Resources
We’re lifting the bonnet on industry news, case studies and research to help customer care teams like yours run the best they can.
What are Workflows and How Do They Work?
Workflow technology powers every part of Gnatta. They boost efficiency and save your team time on repetitive tasks. Check out our video to learn more.
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Automation and AI in Customer Communication
From fears about job losses to innovation breakthroughs in healthcare, AI and automation are possibly the biggest buzzwords of the 21st century so far.
Customer Service Technology Improves Advisor Performance
Outdated systems hinder your agents, but the best customer service technology can turn them into experts. Let's get into the how’s and why’s.
How to Handle Product Recalls Faster
Handling product recalls can be a trying experience, but it can improve the customer journey and even boost customer loyalty. This is how Gnatta makes it possible.
Why Choose Gnatta? Customisation
Traditionally, changing your software required tech support. But with Gnatta, your team can customise everything from within the UI, in real-time.
The Role of Automation in Customer Service Jobs
Automation does more than superfluous tasks. The marriage of human advisors and automation in customer service can help you provide amazing customer care.
What is the Right Channel Mix for My Business?
Omnichannel is integral to providing a great customer service. But how many channels is enough, and what channel mix works best for your own business?
Gnatta for the Insurance Industry
Digital communication is changing the insurance market through new customer expectations, combined with new technical requirements. How will it impact your business?
Utility Company Call Centres – Getting it Right
Utility companies have some of the highest demands placed on their contact centres by customers and regulators alike. We've taken a deep dive into how you can best serve these needs.
The New Normal? E-Commerce Customer Service in 2020
In the midst of a pandemic, the importance or e-commerce customer service has grown like never before. Here’s how you can take advantage.