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Resources
We’re lifting the bonnet on industry news, case studies and research to help customer care teams like yours run the best they can.
What are Workflows and How Do They Work?
Workflow technology powers every part of Gnatta. They boost efficiency and save your team time on repetitive tasks. Check out our video to learn more.
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VOIP: Everything You Need to Know
VOIP is an increasingly important part of the contact centre tech stack, but how exactly does it work? Our guide is ready to show you how it works, and why you need it in your business.
The Benefits of Using Webchat
The benefits of webchat are that it's efficient and effective. You can get to the root of a problem quickly and easily resolve queries, improving your customer experience and saving money.