One powerful omnichannel platform for AI and human customer care – flipping the switch from cost control to customer retention.
Underpin your operation with AI you can trust for if-this-then-that queries at scale - taking the cost out of customer care.
Give your human team a fully-featured helpdesk to focus on complex cases, vulnerable customers and conversations where being human makes a difference.
Every business is different. Decide exactly where AI should take the wheel, or move seamlessly to a human.
Book a demoAI excels at high-volume, process-driven queries with clear outcomes – order tracking, FAQs, account updates and more. Give AI access to the right knowledge and actions, and it can resolve routine demand from start to finish. Available 24/7, with 15-second response times across every channel.
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Give advisors the autonomy, tools and context to handle the conversations that need a human. Spot vulnerable customers, prioritise complex cases and proactively step in when something goes wrong. Build loyalty with a small business attitude, at any scale.
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Turn every customer conversation into structured, reportable data. Automatically capture topics, products, intents, sentiment and outcomes to uncover what’s driving contact, where customers are struggling and what your business should act on next.
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Check out the most intuitive AI Agent builder in the industry, designed to resolve routine queries at scale.
AI Agents
Explore the platform we’ve been building for over a decade - all the bells and whistles.
Omnichannel
Take a look at the flexible, no-code workflow builder that underpins your new customer service engine.
Automation
Before AI, Gnatta was purpose-built for human agents. That foundation remains. We didn’t bolt AI onto basic software – we added autonomous agents to a platform already proven for contact centre teams. Use Gnatta as a complete contact centre tool when your AI escalates.
Why Gnatta
No half-measures or glorified chatbots that just do ID&V and hand off. Gnatta’s AI agents access your systems, pull real data, and deliver complete resolutions – from tracking orders to processing returns to troubleshooting technical issues.
Integrations
The Gnatta workflow engine was designed for automating the repetitive, simple tasks involved in running a customer care team so you can focus on the important bit – looking after customers.
Automation
